Now I remember why we left Time Warner in the first place.

Ooh, the internet… I can finally get my fix. The withdrawal symptoms were killing me.

I hate Time Warner. There internal communication structure must be akin to sending messenger rats.   Because nobody is on the same page as anybody else, and nobody seems to know what’s going on, though they’ll all swear up and down that they know. Unfortunately (unlike the last city we lived in), we don’t have any other options.

Even though we technically have internet now, I can only use it if I’m sitting on the floor in the media room because my computer has to be directly plugged into the box.

The technician came out here today to install the wireless internet and – get this – didn’t have any wireless internet equipment. So he has to come back tomorrow to finish the job. WTH???

I HAVE BEEN WITHOUT PHONE OR INTERNET FOR A MONTH BUT APPARENTLY YOU NEED LONGER THAN THAT TO FIGURE OUT HOW TO PUT A BOX OF EQUIPMENT IN YOUR TRUCK????

Ahem. Sorry. Withdrawal symptoms coming out again.

He was also supposed to install our phone line while he was here and left without doing that either. According to him, he couldn’t get it done today because there was something Customer Service was supposed to do that hadn’t been done (he wouldn’t tell me what “it” was) so I had to call customer service because they needed to talk to me before they would do “it.”

Customer Service had no idea what I was talking about. But rather than wait for me to call them, Technician Guy just left – so he wasn’t there to explain it to them.

They finally determined that the problem was due to the fact that the line wasn’t scheduled to be activated until 2:04 pm, and once 2:04 pm got here everything would be fine.

So let me get this straight… They scheduled a technician to set up our phone line at 9am, but then scheduled the phone line activation for after 2pm, knowing that the line activation was necessary for the tech to finish his job. Again, WTH???

I tried to tell them that no, that couldn’t have been what the technician was talking about because he said there was something he was unable to do, so he would have to come back out here before the phone would work. But they assured me that wasn’t the case. I asked them to call Technician Guy to figure out what he meant, but they pretty much ignored that idea.

Well guess what. 2:04pm came and went and still no phone service.

On my second call to customer service (which was actually my 5th call, but we won’t go there) the Customer Service Rep determined that the technician was waiting for them to send a signal to the modem or something. Which they did in like half a second. I pleaded with her to just CALL THE TECHNICIAN to figure out if that was in fact all he was talking about. She said she knew he meant and left it at that.

Time Warner employees must grow warts if they actually make an effort to communicate with the technicians. That’s all I can figure with the way they avoid it.

Assuming Customer Service Rep #2 was correct, I’m incredulous that the technician decided to LEAVE without finishing the job, as opposed to wait for 5 seconds to have this done. So now we’re another day without a phone.

Did I mention that this is the only house I have ever been in where my cell phone doesn’t get a decent signal?

Figures.

2 Responses so far.

  1. jane says:

    I hate them too! We used to have Comcast & then TWC bought 3 companies in 1 day. Suddenly everybody in So. Cal had screwed up cable service. It was even on the news!
    TWC is the only company I’ve ever dealt with, that when there is a crisis and you call them, after waiting some 20 minutes on HOLD, you get a recording saying they are unavailable and to please call back later. CLICK!
    No chance to leave a message or talk to anybody. They hang up on you, well, the machine does. They don’t care because they have no competition.
    Did I already say I hate them? We’ll never have them for anything but our cable because I won’t depend on them for our internet or phone. But fortunately, in that area, we have a choice.
    I’ve written an entire post, haven’t I?

    ps… I’ve missed you mucho!

  2. Zephra says:

    I got a dead spot in the corner of my living room. Go figure.

    Time Warner is on my shit list. They have the absolute worst customer service ever. Once when my service went out (because of construction) I called to tell them. Their answer, no our problem. Well I pay you for service and I have no service so I know it is not my fault. I miss Comcast.

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About Me

Hi. I'm Amy. I started this website in 2005 as a place to deposit my journal and photos. It has gone through a few incarnations and masquerades as a family site, but since I'm the only one who contributes to it, it's really all about ME, ME, ME.

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