Sometimes I Think The Amish Have it Right

Low and behold, we now have internet and phone.   It took Time Warner 3 days, 6,531 phone calls and a supervisor visit to figure it out.   And they were only able to get the wireless internet working because J went up there and figured it out for them.

And in other technically frustrating moments, this is an excerpt from the “Help” section of this new web-based email program I’m trying to configure:

  • To reply to the sender of the message, click ‘Reply’.
  • To reply to the sender of the message and to all other recipients of this message, click ‘Reply All’.
  • To forward the message to another email address, click ‘Forward’.
  • To add the sender to your address book, click ‘add to contacts’.

The entire help section consists of those kind of statements.   Truthfully, the person who actually finds that HELPFUL should probably not be operating email.

There is, naturally, nothing in the “help” section that moves beyond the level of “Ridiculously Intuitive.”   For instance, WHY does the “Check Mail” button disappear if there are no previously downloaded messages sitting in my Inbox?   Of course, nothing in the “help” section even comes close to dealing with that issue.

But GUESS WHAT??   There’s even an FAQ section, full of SIX questions that can be answered by LOOKING AT THE SCREEN.

Can I send HTML formatted email messages?
YES!   Check the box that says “Use HTML formatting editor!”

Can I add a signature to my email?
YES!   See the BIG BUTTON AT THE TOP OF THE PAGE THAT SAYS “ADD SIGNATURE?”

How do I add someone to my address book?
This one’s a little tricky, you might want to write this down:   You click ADDRESS BOOK.   And then?   You click “ADD SOMEONE.”

I have serious doubts that these questions are asked frequently for 2 reasons:

  1. People who ask these questions are not people who can figure out how to submit a Contact Us form.
  2. There is no Contact Us form and no way to communicate with anyone for assistance, and therefore no way for ANYONE to ask questions.

Thanks, guys.

2 Responses so far.

  1. Chris Cactus says:

    One word – gmail.

  2. jane says:

    And you know they had many staff meetings to brainstorm, consider and finally come to the conclusion of what questions should be in the FAQ section. Thank goodness they chose this career path & didn’t try to be brain surgeons.

Comments Closed

About Me

Hi. I'm Amy. I started this website in 2005 as a place to deposit my journal and photos. It has gone through a few incarnations and masquerades as a family site, but since I'm the only one who contributes to it, it's really all about ME, ME, ME.

Latest Photos