The Saga Continues

J stayed home from work today* to wait for the Time Warner Technician, who was scheduled to arrive between 8am and 11am.

At 11:45 no one had shown up, so he called Time Warner’s Customer Service. He was told that the appointment had been rescheduled to this evening after 5pm.

J: “Rescheduled? Were you planning to tell us about this?”

CS: “We called you last night and left a message .”

J: “I didn’t get a message. My wife didn’t get a message. What number did you call and leave a message on?”

CS: (reads him the number)

J: (Blink. Blink.)

They left a message on the phone line that we’ve spent two days trying to get them to set up. The phone line that doesn’t work and apparently has voicemail that they haven’t given us access to.

I am speechless right now.   And for your sake, I’m trying to finish this blog entry before I find the words.

*Which may sound odd, since he typically works from home, but since we have neither phone nor working internet from home (even the plug-into-the-box internet doesn’t work on his machine), he has to go elsewhere these days to get any work done.

2 Responses so far.

  1. Nothing riles me up quicker than awful customer service. I am getting angry at TW just reading your two posts and am thankful we don’t have them for our service provider. I remember we had some awful experiences with the provider here when we first moved here. I had to call the phone company every month for almost a year because they screwed up our bills so badly. Among other things. *shudder-must repress those bad memories again…*

    I feel for you!

    Our cell phones don’t work at our house either. Weird.

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Hi. I'm Amy. I started this website in 2005 as a place to deposit my journal and photos. It has gone through a few incarnations and masquerades as a family site, but since I'm the only one who contributes to it, it's really all about ME, ME, ME.

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